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Responsible Gaming
Goodman Casino is committed to promoting gambling as entertainment and supporting players to make informed, balanced decisions. Gambling should be enjoyable, affordable and undertaken only by adults. It should never be treated as a way to make money, solve financial problems or recover previous losses.
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Gamble for entertainment
Gambling involves risk, and there is no guaranteed way to win. Every game is based on chance or other factors that may result in losing money. Past results do not predict future results, and a run of wins does not make a future win more likely. Do not gamble with the expectation of receiving a particular outcome.
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Before you play, decide how much time and money you are comfortable spending. Treat this amount as an entertainment cost, similar to the cost of another leisure activity. Only use money that is available after essential expenses, savings and other financial commitments have been paid. Never use money needed for rent, mortgage payments, bills, food, education or other necessities.
- Set a spending budget before you begin and stay within it.
- Set a time limit and take regular breaks from play.
- Keep track of your deposits, bets, wins and losses.
- Avoid gambling when you are upset, stressed, tired or under the influence of alcohol or drugs.
- Do not borrow money, use credit intended for essential expenses or sell possessions to gamble.
- Never chase losses by increasing your bets or continuing to play.
- Remember that withdrawing winnings does not mean you should immediately return them to play.
A helpful way to stay in control is to decide your limits while you are calm, rather than changing them during a gambling session. If you find that you are regularly exceeding your limits, take a break and consider using stronger account restrictions.
Tools to help you stay in control
Goodman Casino may provide account and play-management tools designed to help you manage your gambling. The available options can depend on the account features and applicable requirements. These tools are intended to support responsible choices, but they are not a substitute for personal judgement or professional assistance.
Deposit and spending limits
Where available, set a limit on the amount you can deposit or spend during a selected period. Choose an amount that fits comfortably within your budget. Consider setting a daily, weekly or monthly limit before you play. A limit should be viewed as a maximum, not a target.
Time and session controls
Use reminders, breaks or session controls where available to help you notice how long you have been playing. Long sessions can make it harder to make careful decisions. Step away regularly, attend to your normal responsibilities and avoid allowing gambling to replace sleep, work, study, exercise or time with family and friends.
Cooling-off periods and account closure
If you need time away from gambling, consider a cooling-off period or account closure where these options are available. A cooling-off period can provide a short break, while a longer exclusion or account closure may be more suitable if gambling is causing concern. During a restriction, do not open another account or use another person’s account to continue playing.
Account and payment safety
Keep your account credentials private and do not allow anyone else to gamble through your account. Check your account activity and payment records regularly. If you notice activity you do not recognise, stop using the account and follow the available account-security or support process.
Recognising when gambling may be causing harm
Problem gambling can affect people in different ways. It may develop gradually, and a person may not recognise the impact until gambling begins to affect their finances, relationships, health, work or study. You do not need to wait for a crisis before asking for help.
Consider taking a break and seeking support if you notice any of the following signs:
- Spending more time or money gambling than you intended.
- Thinking about gambling frequently or feeling restless when you cannot play.
- Chasing losses or believing that a win is needed to solve financial difficulties.
- Hiding gambling activity, losses or transactions from family, friends or others.
- Borrowing money, missing payments or experiencing financial stress because of gambling.
- Feeling anxious, depressed, irritable, guilty or unable to concentrate after gambling.
- Gambling instead of meeting work, study, family or personal responsibilities.
- Trying to cut back or stop but being unable to do so.
- Selling possessions or using money set aside for essential needs.
- Continuing to gamble even though it is causing problems in your life.
If any of these signs feel familiar, stop gambling and speak with a qualified gambling-help service, health professional or someone you trust. Support is available for people who gamble and for family members, partners and friends affected by someone else’s gambling.
Getting help and protecting others
If gambling is becoming difficult to control, the most effective first step is to pause play. Use available account restrictions, avoid depositing or accessing gambling services, and remove saved payment methods where appropriate. Do not try to recover losses by gambling more. A qualified counsellor can help you understand the behaviour, make a plan and work through financial or emotional concerns.
Australian players can seek confidential information and support from recognised gambling-help services, state or territory health services, financial counsellors, general practitioners and community organisations. Search for current services in your state or territory through official Australian government or health websites. If you feel unsafe, are in immediate danger or are thinking about harming yourself, contact emergency services or a crisis support service immediately.
Young people and vulnerable people
Gambling services are for adults only. Do not allow children or anyone who is not permitted to gamble to access your account or device. Use strong passwords, device security and available parental or account controls. Keep gambling applications and payment information away from children, and log out when you finish using your account.
Friends and family
If you are concerned about another person’s gambling, choose a calm time to talk without judgement. Describe what you have observed, explain how it affects you and encourage the person to seek professional support. Avoid lending money to cover gambling losses or taking responsibility for managing the person’s gambling alone. You can seek advice for yourself even if the other person is not ready to ask for help.
Responsible gambling is a shared effort. Goodman Casino encourages players to use available safeguards, monitor their behaviour and seek help early. By setting clear boundaries and treating gambling as entertainment rather than income, you can make more informed choices and reduce the risk of harm.
