Privacy Policy

About this Privacy Policy

Goodman Casino respects the privacy of its players and aims to handle personal information in a fair, transparent and secure way. This policy applies to information collected through the Goodman Casino website, account services, customer support channels and other related interactions. It should be read together with the website’s Terms and Conditions and any other notices provided when information is collected.

Page contents

About this Privacy Policy Information collected automatically Sharing, security and retention Your privacy rights and how to contact us

By using the website or opening an account, a player acknowledges that information may be collected and used for the purposes described in this policy. Some information is needed to provide gambling services, while other information helps improve website performance, protect accounts and communicate with players. Where consent is required, players may be asked to provide it separately.

This policy may be updated from time to time to reflect changes to the website, services, technology or legal requirements. The current version will be made available on the website. Players should review this page occasionally, particularly before providing new information or continuing to use their account.

Information players provide

Account information, such as a player’s name, date of birth, residential details, username and contact details.
Identity and verification information, which may include copies of identification documents, photographs or other information needed to confirm identity and eligibility.
Payment and transaction information, including deposits, withdrawals, account balances, wagering activity and records of transactions. Payment details may be processed by specialist payment providers.
Information provided when a player contacts customer support, makes a request, reports a problem or takes part in a review of account activity.
Marketing preferences, communication choices and information about responses to messages or promotions.

Information collected automatically

When a player visits or uses the website, certain technical information may be collected automatically. This can include an internet protocol address, browser type, operating system, device information, language settings, approximate location information, pages visited, access times, referring pages and information about how the website is used. The precise information collected can depend on the device, browser and settings used.

Goodman Casino may also use cookies and similar technologies. Cookies are small files or identifiers stored on a device that can help a website remember preferences, maintain an account session, understand traffic and improve functionality. Some cookies may be necessary for the website to operate, while others may support analytics, security or communications.

Players can manage or restrict cookies through their browser settings. Disabling some cookies may affect website functionality, account access or the availability of certain features. Browser settings can also allow players to remove cookies already stored on their device. Information about cookies may also be provided through notices displayed on the website.

How information is used

To create, operate and administer a player account.
To process deposits, withdrawals and other account transactions.
To verify identity, age, eligibility and account information.
To help detect, prevent and investigate fraud, financial crime, account misuse, collusion and other security concerns.
To provide customer support, respond to enquiries and resolve complaints or technical issues.
To maintain website security, test features, monitor performance and improve the player experience.
To meet applicable legal, regulatory, court or official requirements and to maintain appropriate records.
To send service messages, account notices and other essential communications.
To send marketing communications where permitted and where the player has provided consent or another lawful basis applies.

Sharing, security and retention

Information may be shared where reasonably necessary to provide the services, protect players and the website, or meet legal and operational requirements. This may include sharing relevant information with payment providers, identity and verification services, technology and hosting providers, customer support partners, security and fraud prevention providers, professional advisers, and public authorities where disclosure is required or permitted.

Service providers that handle information on behalf of Goodman Casino are expected to use it only for relevant services and to apply appropriate safeguards. Information may be processed or stored in Australia or another country, depending on the systems and providers used. Where information is handled internationally, reasonable steps are taken to support appropriate protection and lawful handling.

Goodman Casino uses reasonable administrative, technical and organisational measures to protect information against unauthorised access, alteration, loss, misuse or disclosure. These measures may include access controls, authentication processes, monitoring, secure systems and staff or provider procedures. No website, online transmission or storage system can be guaranteed to be completely secure, so players should also protect their passwords and notify support if they suspect unauthorised account activity.

Information is kept only for as long as reasonably needed for the purposes described in this policy, unless a longer period is required or permitted. Some account, transaction, identity and communications records must be kept for a period required by law even after an account is closed. Information may also be retained where necessary to resolve disputes, investigate security matters, enforce terms or protect legal rights.

Marketing communications

Players may receive marketing communications only where permitted and, where required, after giving consent. These communications may include information about website services, offers or general updates. A player can withdraw consent to marketing at any time by using an unsubscribe option in a message or by contacting support@goodman-casino.best. Withdrawing marketing consent will not usually affect essential service messages, account notices, security alerts or communications required to administer an account.

Your privacy rights and how to contact us

Depending on the circumstances and applicable requirements, players may have rights in relation to personal information held about them. These rights can include requesting access to information, asking for inaccurate or incomplete information to be corrected, requesting deletion of information where appropriate, and withdrawing consent to marketing. A request does not automatically require the removal of information that Goodman Casino must keep for legal, security, dispute or account administration purposes.

Making a data request

To exercise a privacy right or ask a question about personal information, contact support@goodman-casino.best. Please explain the request clearly and include enough information to help identify the relevant account. Goodman Casino may need to verify the identity of the person making a request before providing information or changing account records. This helps protect players from unauthorised access.

Access: ask for a copy of personal information held about you, subject to applicable exceptions and verification requirements.
Correction: ask for inaccurate, outdated or incomplete account information to be updated.
Deletion: ask for personal information to be deleted where there is no continuing reason to retain it. Some records may need to remain available for legal, security or operational purposes.
Marketing consent: withdraw consent to promotional communications. Essential account and service messages may still be sent where necessary.
Privacy questions: ask how information is collected, used, shared or protected.

Goodman Casino aims to respond to genuine privacy requests within a reasonable time. The response may explain any steps needed to verify identity, clarify the request or confirm why some information cannot be changed or deleted. If a player is not satisfied with the handling of a privacy matter, they may seek independent advice about available complaint or review options in Australia.

Children and account security

The services are intended for eligible adults. Goodman Casino does not knowingly seek to collect information from anyone who is not permitted to use online gambling services. If a parent, guardian or player believes that information has been provided improperly, they should contact support@goodman-casino.best so the matter can be reviewed.

Players should keep login details confidential, use a secure device and sign out when using a shared computer. Goodman Casino will not normally ask a player to disclose a password through an unsolicited message. If account information may have been compromised, contact support promptly so appropriate steps can be considered.

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